The Design of Everyday ThingsDownloadable Audiobook - 2015
First, businesses discovered quality as a key competitive edge; next came science. Now, Donald A. Norman, former Director of the Institute for Cognitive Science at the University of California, reveals how smart design is the new frontier. The Design of Everyday Things is a powerful primer on how-and why-some products satisfy customers while others only frustrate them.
Publisher: Old Saybrook, Conn. :, Tantor Media ;, 
Copyright Date: phonogram 2011
Characteristics: 1 online resource. analog, Digital recording, rda data file, rda